- Shipping & Returns
PLEASE NOTE THAT ALL SHIPMENTS ARE SENT "SIGNATURE REQUIRED" VIA UPS.
Wagman Hair reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Because a majority of our hair is 100% virgin RSD (Remy Single Drawn) Indian human hair most selections come from an individual donor (one head of hair). For this reason it's impossible to guarantee hair color or texture. Our 100% virgin hair comes in a natural Straight, Wavy or Curly pattern and the natural color will range between a natural 1b and 2. In some cases we may have lighter pieces which are available upon request but are not guaranteed.
Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At Wagman Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Our business hours are Monday through Friday from 8:30 am PST. to 5:30 pm PST (11:30am EST. to 8:30 pm EST.) During the time-frame of 2:30pm-3:30pm PST (5:30 pm to 6:30 pm EST.) calls will not be answered. Any order placed before 2pm PST/5pm EST. will ship out the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form. Please note: 2-day and 3-day shipping time-frame does not include the day of processing.
Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order. We do not offer any price adjustments during sales or promotions.
Terms of payment are always 100% upfront. We accept all major credit cards. Be advised, we do not accept gift cards. As soon as you place an order online your credit card will be charged. Due to the nature of our products, All Sales Are Final.
If you are a new customer and your order is over $400, your billing and shipping address are different or you are an international customer you will be asked to fill out a credit card authorization form prior to the release of your order. —Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
PLEASE NOTE THAT ALL SHIPMENTS ARE SENT "SIGNATURE REQUIRED" VIA UPS.
Shipping cost is calculated as a flat rate through our system for 1 (one) - 10 (ten) pieces of product based on the following parameters:
Shipments within the United States:
Ground (5-7 business days): $10
3 Business days: $20
2 Business days: $30
Next Day Air Weekday: $45
Next Day Air Saturday: $75
Shipments outside the United States: Expedited (5-7 business days): $70 — Express (3-4 business days): $85 If you are placing an order for over 10 (ten) pieces of product or a wholesale order your shipment charge will exceed the regular shipment fee schedule regardless of whether the system has indicated that or not. To find out what (if any) additional cost will apply for shipping to an order larger than 10 (ten) pieces of product please call us at 201-643-6620.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.
Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address:
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $15 fee UPS charges us to make the correction.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 201-643-6620. We will contact UPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement will be sent pending UPS's investigation of the situation.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that has quality issues, we want to hear from you! You must contact us within (5) five business days of receipt of the merchandise. Although no refunds are permitted for used/open hair, we will address the quality issue at once. We will require you to provide photos of the hair if the hair is matting up, any other issues you will need to contact customer service. The hair must be removed and 50% of the purchased amount must be returned to the corporate offices in Massachusetts for the quality assurance process to begin. Note: sending back any hair that has been permed, colored, rinsed, lifted, cut off the weft, unused or manipulating of any sorts VOIDS THIS POLICY. Customers may request a prepaid return label to send back the hair in question by contacting customer service. If our corporate office verifies and agrees that the product is defective in any way, Wagman Hair will then exchange replace the product or issue a store credit. If the product you've received is deemed not defective, then that same product will be returned to you.
If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept back any human hair that has been installed or altered.
BEFORE YOU INSTALL: Please shampoo & condition the hair in the rubber banded bundles, to see if you are happy with the pattern and quality. ALL SALES ARE FINAL. All Sale/Closeout Items are Final. Please call before returning hair to us. The hair must be returned in 15 days from order date, in the original packaged state, in order to receive STORE CREDIT for product only. No credit or refund will be provided for any shipping costs.
We always strive to make sure customer satisfaction. If you are not completely satisfied with the product you've purchased you may exchange it under the following conditions:
Exchange Time Frame: You must contact us within 5 days of receipt of product(s). Any exchange request after 5 business days will not be honored.
Product must be in original condition: Product should be unused and in its original condition; unwashed and not combed, picked brushed or otherwise altered. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. If the product you are trying to exchange is received in any other condition it will be returned to you in the same method as your original order at your expense.
Shipping Charges: You will be required to pay shipping back both ways. In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for a new item of your choice. * Exchanges are NOT available on clearance or tradeshow purchased items.
Copyrights / Content:
Limitation of Liability:
Wagman Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Wagman Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Wagman Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Wagman Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Note: If you need further clarification about our Terms and Conditions or have general questions please call 201-643-6620 or email us at firstname.lastname@example.org
We receive and store any information you enter on our website or give us in any other way. We use the information you provide to process your orders, respond to your requests, make your buying experience more comfortable and for further communication with you.
From time to time we may email you newsletters, announcements of new products and sales, notifications of changes to our policies and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please contact us at email@example.com and we will remove from our contact list at once.
We work to protect the security of your information during transmission by using software that encrypts information you provide to us during the process of placing your order.
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
Please note, as a further measure to protect you we do not retain your credit card or payment information.
Programs and Discounts:
Wagman's Loyalty Program points will apply to orders placed on or after January 5th, 2015 only. Rewards for redeeming points cannot be combined with any other discount or promotion. Multiple reward coupons cannot be combined on 1 order: only 1 reward coupon can be used per-order. Wagman Hair reserves the right to cancel the program or revoke reward points at any time.